Shipping policy

Thank you for shopping with Doorless Designs LLC. We make every effort to process and ship orders promptly and keep you informed along the way.

Order Processing

Orders are typically processed and shipped within 2–4 business days after your order is placed.

Business days are Monday through Friday, excluding holidays.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take a little longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Shipping Rates

Available shipping methods and shipping charges are calculated and displayed at checkout before you complete your purchase.

Shipping rates may vary based on the destination, package size, weight, and shipping method selected.

Delivery Times

Delivery times shown at checkout are estimates provided by the shipping carrier and begin after your order has been processed and shipped.

Carrier delivery estimates are not guaranteed by Doorless Designs.

Weather, carrier delays, holidays, and other circumstances outside our control may affect delivery times.

Tracking

When tracking is available, you will receive a shipping confirmation containing tracking information after your order has shipped.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please verify your shipping address before completing your order.

If you discover an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to correct the address before the order ships, but we cannot guarantee changes once an order has entered fulfillment.

Customers may be responsible for additional shipping charges if an order is returned because an incorrect or incomplete address was provided.

Lost or Delayed Packages

If your tracking information shows that your package is significantly delayed, please contact us and we will help you determine the appropriate next steps with the carrier.

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location and with household members or neighbors before contacting us.

We will work with customers and the shipping carrier to investigate packages that appear to have been lost in transit.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible and include your order number and photographs of the package and damaged item.

We will work with you to resolve the issue in accordance with our Return & Refund Policy.

Domestic Shipping

We currently ship to addresses within the United States.

Available shipping destinations and methods are displayed at checkout.

International Shipping

International shipping is not currently available unless specifically offered at checkout.

Orders Containing Multiple Items

Whenever possible, products in the same order will be shipped together. In some circumstances, an order may arrive in more than one shipment.

If an order is shipped in multiple packages, additional tracking information may be provided.

Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate the request, but orders that have already entered fulfillment or shipped may not be changed or canceled.

Questions

If you have questions about shipping or an existing order, please contact Doorless Designs using the contact information provided on our website.